FAQ

Q1: How do I place an order?

The ordering process is simple and straightforward, with just four steps:

Choose Products: Browse our catalog and add your desired products to the shopping cart.

Fill in Information: Go to the checkout page and accurately fill in your shipping address and contact details.

Secure Payment: We accept payments via global mainstream credit cards such as Visa, Mastercard, American Express, and Discover. All transactions are securely processed through an encrypted payment gateway, without the need for complicated redirects.

Confirm Order: After successful payment, you will immediately receive a confirmation email, and we will start processing your order for shipment.

Security Guarantee: We use globally recognized PCI-DSS certified platforms and end-to-end encryption technology. This means your credit card information will be processed through a secure financial channel, and our system will not store any sensitive card data, ensuring that your payment process is 100% safe and worry-free.

Q2: Is my payment information secure?

Absolutely safe. Protecting your privacy and financial security is our top priority. We have implemented a dual-layer protection system:

Global Financial Standards: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard) and complies with the highest global payment data security requirements.

Bank-Level Encryption: With SSL/TLS end-to-end encryption, sensitive data such as your credit card number and billing address are locked in real-time during transmission. Even our backend staff cannot access your private card information, ensuring a worry-free shopping experience.

II. Order Shipment and Delivery Time (Advantages of Direct Shipping from the USA)

Q3: Where will my order be shipped from? How long will it take to deliver?

All of our products are shipped directly from our U.S. warehouse to ensure quality control and efficiency:

Order Processing: After confirming the order (usually within 12 hours after payment), we will complete sorting and hand it over to the logistics company within 2 business days.

Estimated Delivery Time:

Domestic Orders (USA): Enjoy fast logistics, with standard delivery time of 3-5 business days.

International Orders: Usually 7-15 business days, depending on the destination and local logistics speed.

III. Customs Duties and Import Taxes (All-Inclusive Service)

Q4: Will I need to pay additional customs duties or import taxes upon receiving my order?

No, not at all. To make your cross-border shopping as smooth as local shopping, we implement an "all-inclusive" pricing policy:

All Taxes Included: The total amount you pay at checkout already covers the product cost, international shipping, and any potential import duties or VAT (Value Added Tax) in the destination country.

No Hidden Fees: Once the package arrives, you won’t need to pay any extra fees to customs or courier companies. Customs clearance and tax payments are fully handled by us.

Hassle-Free Delivery: Since we prepay the relevant taxes, your package will clear customs more smoothly, truly achieving "what you see is what you get."

IV. Order Tracking and After-Sales Service

Q5: How can I track the status of my order in real-time?

We provide transparent, real-time tracking services:

Email Notifications: After your order ships, the system will automatically send the tracking number to your registered email.

Account Inquiry: You can log into your account anytime and view the real-time logistics updates in the "Order History" section.

Official Tracking: You can use the tracking number on the websites of shipping companies like UPS, DHL, or FedEx to check the specific location and estimated delivery date of your package.